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FAQ - Frequently Asked Questions


How do E-Cards work?
You enter the requested informations. The program will create an E-Card based on them. You can look at the E-Card in the preview an then decide to send it to the recipient. The recipient will receive an e-mail with a link which will direct him to a page where he can see the e-card.
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Will you send me SPAM or give my E-Mail to someone else?
No!
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Why do I have to enter my name and E-Mail-Address?
These information you have to enter in order to make sure the recipient knows who is sending the e-card. Otherwise he will probably simply delete the notification and never read the e-card. Without your e-mail address, you can not receive a notification once the e-card is picked up or if there is a problem with the e-mail address of the recipient.
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Can is send E-Card to foreign countries?
There is no problem with sending e-cards to foreign country.
The only requirement is that the reciever has to be able to understand the notification e-mail. Otherwise he will not be able to open the E-Card.

In countries where the internet is controlled by the government it might be possible that e-cards do not reach the recipient due to the country he lives in. So far this case has not been reported to me..
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Why did my E-Card not reach the recipient?
Unfortunately it happens over and over again that an e-card is not picked up. There are several posible reasons: :

- non valid e-mail address
- technical problems of the recipients e-mail provider
- spamfilters deleting the notification e-mail
- unintended deleting of the notification by the recipient
- problems at coolphotos.de are of course also possible, but in most cases it is possible to inform you about those problems during the process of sending the e-card.
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For how long will the E-Cards be accessible?
The E-Cards are deleted once they have not been
accessed for more than 3 months.
12 Month in the case of premium members.
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Is this service really free?
Yes, the site is financed by the ads on the site.
Using the site is really completely free,
as long as you do not sign up for a premium membership.
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Why is there no modern/well known music?
Due to copyright laws it would be very expensive to provide this kind of music. In order to keep the service free, it is not possible to offer them.
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How can I edit my addressbook?
Log in and go to the members area. There click on "addressbook" in order to edit entries or add new ones.
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Can I use my own pictures for the E-Cards?
Only Premium Members can use their own pictures.

Further benefits of a premium membership can be found here:

http://www.coolphotos.de/phps/funktionen_e.php
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Can I give you my own photos to publish them?
No, I am sorry, but I use only my own photos for CoolPhotos.de .
However, if you are a premium member you can send your own pictures as e-cards .
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How can i add entries into the reminder?
Every user can choose to be reminded of a birthday in the next year, when he sends an e-card.

Premium members can also set up reminders in the membersarea..
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How can I change my username or password?
You can change them in the members area at "Change Data".
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How can I register?
Here you can register.
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I have forgotten my Password/Username!
You have forgotten your Password?
Leave the field for the password empty, the password will be sent to you by email.

You have forgotten your Username?
Enter your email-address instead.
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I am a registered user and want to change my E-Mail address.
You can change your E-Mail Address in the membersarea at "Change Data".
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Why Cookies?
In order to be able to use the members area you should have cookies activated. Otherwise you might have to log in very often.
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What does premium membership mean?
Registered users can sign up for a premium membership in the memebers area.
The premium membership costs 5 Euros a year and and offers additional functions which are not available for other users. Among them the possibility to use their own pictures and use CoolPhotos.de without seeing any ads.

A detailed overview can be found here.
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Question/Answer not found?
If you have not found an answer for your question/problem, write an e-mail to and describe your problem/question.
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